Refund policy

We are unable to process refunds or exchanges. Kindly ensure that you have selected the correct style and size before placing your order.

To ensure customer satisfaction, we inspect all items before they are shipped. However, in the rare event that you find a fault with any of our abayas, we would like to help you resolve the problem promptly. Please inspect all items when you have received your parcel; if the item is faulty, defective, damaged or if you have received the wrong product, please contact us via email (support@rahma.au) within 48 hours of delivery. Please attach all relevant images for reason of return. Once we have assessed the issue and the item/s are approved for a refund, we will send you a paid postage label to return the item. When the item has been received, you will be reimbursed through your original payment method.

We reserve the right to refuse any returns or exchanges that do not meet our return policy requirements or have been used, damaged or altered in any way. 

To be eligible for a return, the item/s must be unused, unworn and in the same condition as when you received them. Any item/s that is damaged, worn, stained or altered in any way will not be accepted for return.

Please note that any return requests received after 48 hours of delivery will not be accommodated.

We do not exchange or refund due to change of mind. Refunds or exchanges are also unavailable for defects or faults which are a result of misuse or failure to follow the recommended care instructions. 

For any concerns or assistance, please reach out to our support team at support@rahma.au

Thank you for your understanding and support.

Rahma Co